Optimise your web and digital for user experience and business value.
Usability testing, User research and Digital Analytics
I offer specialist services to organisations who are looking to:
- Ensure that voice-of-customer data is part of the development of online tools and resources
- Gain clarity around how their websites and web content are used, and the impact these resources have for the end user
- Take a data driven, customer centred approach which embraces diversity.
Diversity in this context can include many things - culture, the type of device someone uses to access digital information, their strengths and interests, their intentions.Find out more
Technical writing and content audits
Do you need a large amount of information from multiple stakeholders to be analysed and presented, with clear attribution and without loss of detail? I can offer:
- Website content audits
- Development of project documents such as specifications
I can help you to organise the content of your website, app or knowledge base. This involves:
- Synthesis of business needs, user needs, and content
- Testing of the information architecture with a sample of users
- Organising information so that it's easy to find
Depending on the structure of your organisation and project, I can work collaboratively with your team or more independently.Find out more
I work with you to understand your objectives, devise and implement a plan to capture data, then apply the insights which will deliver the most value.
I offer services on a freelance or contract basis as a User Experience Analyst. I’ve worked in the web industry for over 15 years, in roles covering User Experience, Web Analytics, Business Analysis, Usability, Information Architecture, Project Management, and Web Development.