Creating a space for listening
Its important to make the most of what stakeholders, experts, customers, and other relevant parties want to contribute.
I believe that taking the time to really listen, and putting effort into making sure that a range of points of view can be articulated leads to the best design outcomes, in terms of products having a better fit for end-users, smoother technical integration, and strong alignment with business goals.
Activities can include:
- Focus groups, workshops, and interviews with customers, business stakeholders, subject matter experts, technical experts, community members
- Prototyping and co-design activities, where models are used to explore the problem under discussion and possible solutions
- Using surveys, social media, and online communities
- Desktop research, for example analysis of usage data and customer feedback
- Listening to understand the problem, before jumping to possible solutions
- Ensuring that people can contribute in a way that works for them
- Respecting people and their contributions, and ensuring that privacy, and any other legal, ethical and cultural requirements are addressed
- Having really good questions - and a clear focus, so that you can dig deeper - in the right direction!
What have I done in this space?
Recent work has included:
- Design and facilitation of workshops to gather information and explore ideas with user and subject matter expert groups
- Work within organisations to gather data about the customer experience, and share this information with internal teams
- Written reports, and presentations to communicate insights, highlight areas of alignment and misalignment, and give direction on the possible scope for future work.
Work with me
I can offer services on a freelance or contract basis. If you are looking for help with a scoping project, or need to pull together ideas and input from stakeholders & customers, get in touch:
+64 21 510 212